Returns & Exchanges
At icebreaker, we stand by the quality of our natural merino wool apparel. If you are not completely satisfied with your purchase, you can return your items for a full refund within 30 days of the original purchase date.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unwashed and unworn items with original tags attached into the original shipping box or a secure mailing bag.
Attach Shipping Label
Download and print the prepaid return shipping label from our portal and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing